The ticket management menu offers a comprehensive list of ticket holds, orders, and fulfillment options. Through this menu you can view and manipulate orders and holds without having to enter the Box Office Interface.
Listed below are menu items with a description and screen shot.
Under the List Holds menu, users are given numerous filtering options to search for holds in the ticketing system.
Note: When we refer to holds, we are referring to a block of tickets that have been reserved under a specific patron account or a hold category. These are tickets that have not yet been purchased. You may also assign permissions to the hold categories so that only select box office users can create holds and place them in the category. Some examples of hold categories are VIP Holds, Venue Holds, Promoter Holds, Fan Clubs, and Band Holds.
Holds are created through the Box Office Interface. This is done by adding the tickets you would like to hold to your shopping cart, applying the appropriate discounts and fees, and then clicking the “Create New Hold” button in the lower right hand corner. You will then be given options to assign a hold expiration date (should you choose to do so) and to either assign a patron account or hold category to the hold. Holds can then be turned into paid orders or can be cancelled and returned back into the inventory of their performance.
Under the List Orders menu, users are given numerous filtering options to search for orders in the ticketing system. Search by name, address, email, and even the last 4 digits of the credit card that was used to place the order.
Note: Orders refer to tickets that have been purchased.
List Tickets to Print (Mail)
This feature shows the user a comprehensive list of un-printed tickets that are associated with mail delivery options. There are no filters for this list; it simply shows the user the total number un-printed “mail” tickets for ALL active events in the system. Orders that have already been printed will not be included in those totals.
List Tickets to Print (Will Call)
This feature shows the user a comprehensive list of un-printed tickets that are associated with the will call delivery option. This list can be filtered by number of days (i.e. only list quantities for performances within the next 10 days), and will show the total quantity of un-printed will call tickets for all events and performances within the day range the user selects. Orders that have already been printed will not be included in those totals.
List Tickets to Mail
In order to accommodate organizations that have third party fulfillment of ticket orders and also as a method of keeping record of who was responsible for mailing any particular set of tickets, the system offers the option to go through orders and “flag” tickets as mailed. This can be done by going into an order, checking the mail flag check boxes next to each ticket, and clicking “Update Mail Flags.” This menu, List Tickets to Mail, shows the user a comprehensive list of PRINTED tickets associated with a mail delivery option that have not been “flagged” as mailed. It lists total quantity of un-mailed tickets per performance, and also offers the “Get Orders to Update Mailed Flags” button, which will populate the list of all of the orders that have not been updated.